Frequently Asked Questions*

*These Frequently Asked Questions also act as our terms & conditions

 

1. How do I contact Pamper Yourself?

 

You will find our address, phone number and E-Mail address on the contact page.

 

2. How long will it take to receive my order?

 

We post everything first class so your order normally takes between 3-5 days to arrive within the UK and Northern Ireland. Delivery to Channel Islands and Isle of Man may take longer.

 

3. Do you ship aboard?

 

Yes, our estimated delivery times are:
Europe – 5-10 days
Worldwide – 5-15 days

 

4. What are your delivery costs?

 

UK, Northern Ireland, Channel Islands and Isle of Man:
£0-5.00 spend – £1.00 deliver
£5.01-10.00 spend – £2.00 delivery
£10.01-£20.00 spend – £3.00 delivery
Over £20 spend – £5.00 delivery

Europe:
£0-10.00 spend – £4.00 delivery
£10.01-£20.00 spend – £5.50 delivery
Over £20.00 spend – £10.00 delivery

Rest of the World:
£0-10.00 spend – £5.50 delivery
£10.01-£20.00 spend – £8.00 delivery
Over £20.00 spend – £14.50 delivery

 

5. I would like to have a scarf shipped as a gift. Is it possible to fill out a different delivery address?

 

Yes, you can fill out a different delivery address.

 

6. What restrictions do voucher coupons have?

Limit of 1 coupon per order. Coupons cannot be used in conjunction with other coupons. Cannot be used with SALE items.

 

7. How do I exchange or return an article?

 

Until 14 days upon receipt of your order you may exchange or return your article without reason given. The articles may not be damaged, may not be worn and must be returned in the original condition to:

Pamper Yourself Now Ltd.
93 Burnaby road
Coventry
CV6 4BE

 

8. How can I cancel an order?

 

You can cancel your order without reason. If you would like to cancel, please contact us. In case we have already shipped your order, you may return it. See point 7